The Planet - H1 Phase 2 Servers Up and Running

More and more server owners at phase 2 H1 are up and running.

That includes my server as well. However, site appears to be running at a slower speed. Might have to wait for the Nameserver new ip to be propogated completely.

The Planet - H1 Phase 2 Racks Power On In Progress

My server will be up anytime from now, hopefully latest by 23:59 2nd June 2008 Singapore time.

Today, 01:55 AM

Following the restoration of power to the second floor of the data center, we've cooled the data center floor and are now in the process of systematically restoring power to racks.

We've got a full staff in the data center to power up racks in sections and verify that the server hardware starts up successfully. This process may take a few hours to restore service to all customer servers on the second floor.

Kevin Hazard

The Planet - H1 Phase 2 Power Up In Progress

Tomy Durden explains why it takes time to power up.

Before they start powering servers up, some testing has to happen and the temps have to stabilize. Cooling has to be done in a controlled manner, otherwise we run into possible condensation issues.

Generally, when powering servers up, it has to be done in steps. The amperage peaks during the boot process, so we don't want to do it all at once or we risk taking a large part or all of the phase back offline.

I know you guys are frustrated, as are we, and I appreciate the patience. Hopefully, we, you guys, and the industry can learn from this incident.

Tomy Durden
Data Center Manager -- Dllstx2 / Dllstx6

The Planet - H1 Data Center Updates 12:55am

Singapore time 13:55pm. Power On.

Today, 12:55 AM
After the fire marshall inspected the H1 location, we were given the green light to bring power back to the facility. The generators have been turned on, and we are receiving power on the second floor. The generator power restoration is the first step in the full restoration of service to the data center.

From here, we will begin the process of cooling the DC floor, which could take a few hours. As soon as the power integrity is confirmed and the DC floor is ready for operation, we will be restoring power and checking server hardware on a rack-by-rack basis.

Kevin Hazard

The Planet - My Server at Phase 2 H1 Data Center

According to The Planet staff,

Hardware Object's Upstream Connection:dq23a.02.hstntx1 (66.98.204.246) Port: e12

means switch: dq23a, phase: 02, data center: hstntx1

That means my server is at phase 2 of H1 Data Center, one of the 6,000 servers.

Hopefully it will be up and running within the next 12 hours. (23:59 2nd June 2008 Singapore time)

The Planet - H1 Data Center Updates 11:00pm

June 1 – 11:00pm

As previously committed, I would like to provide an update on where we stand following yesterday's explosion in our H1 data center. First, I would like to extend my sincere thanks for your patience during the past 28 hours. We are acutely aware that uptime is critical to your business, and you have my personal commitment that The Planet team will continue to work around the clock to restore your service.

As you have read, we have begun receiving some of the equipment required to start repairs. While no customer servers have been damaged or lost, we have new information that damage to our H1 data center is worse than initially expected. Three walls of the electrical equipment room on the first floor blew several feet from their original position, and the underground cabling that powers the first floor of H1 was destroyed.

There is some good news, however. We have found a way to get power to Phase 2 (upstairs, second floor) of the data center and to restore network connectivity. We will be powering up the air conditioning system and other necessary equipment within the next few hours. Once these systems are tested, we will begin bringing the 6,000 servers online. It will take four to five hours to get them all running.

We have brought in additional support from Dallas to have more hands and eyes on site to help with any servers that may experience problems. The call center has also brought in double staff to handle the increase in tickets we're expecting. Hopefully by sunrise tomorrow Phase 2 will be well on its way to full production.

Let me next address Phase 1 (first floor) of the data center and the affected 3,000 servers. The news is not as good, and we were not as lucky. The damage there was far more extensive, and we have a bigger challenge that will require a two-step process. For the first step, we have designed a temporary method that we believe will bring power back to those servers sometime tomorrow evening, but the solution will be temporary. We will use a generator to supply power through next weekend when the necessary gear will be delivered to permanently restore normal utility power and our battery backup system. During the upcoming week, we will be working with those customers to resolve issues.

We know this may not be a satisfactory solution for you and your business but at this time, it is the best we can do.

We understand that you will be due service credits based on our Service Level Agreement. We will proactively begin providing those following the restoration of service, which is our number priority, so please bear with us until this has been completed.

I recognize that this is not all good news. I can only assure you we will continue to utilize every means possible to fully restore service.

I plan to have an audio update tomorrow evening.

Until then,

Douglas J. Erwin
Chairman & Chief Executive Officer

The Planet - ServerCommand is back Online

ServerCommand is back online, but I don't use servercommand any more. My server is still down. It's down for more than 28 hours.

Today, 07:47 PM

We continue to work to restore power to the data center and bring all affected customer servers online.

Currently, ServerCommand is back online.

https://www.servercommand.net

-Kevin Hazard