The Planet - H1 Priority is to Get the Network Up

Another message:

06/01/2008 1:40 AM CST Update

As you know, we have vendors onsite at the H1 data center. With their help, we’ve created a list of equipment that will be required, and we’re already dealing with those manufacturers to find the gear. Since it’s Saturday night, we do have a few challenges.

We are prioritizing issues as follows:

1. Getting the network up at H1 is first and foremost. We’re pulling components from our five other data centers – including Dallas – which will be an all-night effort.
2. Getting power back to the data center is key, though it is too early to establish success there.
3. Because ServerCommand is in H1, our legacy EV1 customers are blinded about this incident. We are in the process of moving the ServerCommand servers to other Houston data centers so that we’re able to loop them into communications.
4. We absolutely intend to live up to our SLA agreements, and we will proactively credit accounts once we understand full outage times. Right now, getting customers back online is the most critical.